Refund Policy

Right of Withdrawal

Pursuant to Articles 52 et seq. of the Consumer Code, the consumer customer has the right to withdraw within 14 days of receiving the goods, without providing reasons.

To exercise the right of withdrawal, the customer must send written communication to info@everlux.it.
The goods must be returned intact, unused, and complete with the original packaging.
Return costs are borne by the customer.
The refund (including standard delivery costs) will be made within 14 days of receiving the returned goods.

The right of withdrawal does not apply to:

• custom-made or clearly personalized goods;
• sealed products that cannot be returned for hygiene reasons once opened after delivery.

Legal Warranty of Conformity

Pursuant to Articles 128-135 of the Consumer Code, products purchased by consumers are covered by a 24-month legal warranty.
For professional customers (with VAT number), the warranty is 12 months.

Any defects must be reported within 2 months of discovery, via email to info@everlux.it.
In case of defect, the customer has the right to restore conformity through repair or replacement at no cost.

Limitation of Liability

The seller is not responsible for damages resulting from improper use of the products or non-compliant installations.
It is the customer’s responsibility to verify product compatibility with their system.